Customer Satisfaction Studies
As part of their effort to increase usage of their facility, The Los Angeles Convention Center contacted us for a Customer Satisfaction Survey. With the Convention Center’s assistance, we compiled a list of event planners that had either contacted or scheduled an event at the LA Convention Center in the past two years. (Our list also included anyone who had inquired but not subsequently contracted for an event). A quota was set for the number of interviews conducted for various types of events. For example, trade shows, consumer shows, seminars, etc. over the last two years.